---
title: "Read Over 600 Of Our 5 Star Customer Reviews"
description: "At Fawcett Plumbing we believe that customer peace of mind is just as important as customer satisfaction."
url: "https://gepps-cross.fawcettplumbers.com.au/guarantee/fawcett-plumbing-reviews.html?start=122"
date: "2026-08-24T20:50:52+00:00"
language: "en-GB"
---

Read Over 600 Of Fawcett Plumbing's
5 Star Testimonials

Read from our delighted customers, and hopefully become our next one yourself today!

 [Mark Davies](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14096&catid=25)

Fantastic company, great prices, prompt service, excellent attention too detail.

 [Linda Barker](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14095&catid=25)

From time of call to complete install of our new hot water service was 4 hours! Courtney was great, explained everything in detail and went out of his way to help us. Alicia in the office was wonderful, very polite and made sure we knew what was going to happen. Service was second to none, 100% would recommend.

 [R Bick](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14094&catid=25)

From phone call to attendance I have always been happy with Fawcett. They have always worked with my budget making sure I get what I need at the price I can afford. Thank you

 [Will van den Berg](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14093&catid=25)

Had Troy come out and replace my hot water unit. I phoned in the morning with no hot water and I was up and running again by the afternoon. Very very happy with the prompt and efficient service that I received. 10/10 would recommend!!

 [SUJO SUJO](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14092&catid=25)

Troy C did some very complicated work fitting a 1960s pedestal basin in old bathroom. He did a fantastic job and his attention to detail and the care he took was brilliant because of course we didn't have all the right parts. He made it work. He also went above and beyond the call of duty in crawling around under house to identify a leak. Cannot recommend Troy and Fawcett highly enough...E. Howell

 [Kerry Stringer](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14091&catid=25)

With great New service and Helpful Staff it has been a Pleasure to deal with them and will do again.

 [michael marafiote](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14090&catid=25)

excellent service and quality work. No fuss, did what they said they would and priced competitively

 [John Petr](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14089&catid=25)

Absolutely amazing service and price!

 [Janine Arkwright](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14088&catid=25)

We have used Fawcett twice now, an electrician and a plumber. Both times from the first phone call I was put at ease, costs were explained, the name of the guy on his way (who then called me with an arrival time). They were punctual, professional, fixed everything quickly but thoroughly and then tidied up! I definitely recommend!!

 [jane-b331](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14454&catid=25)

They were prompt. Great service. Job well done Thankfully

 [dave bone](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14087&catid=25)

Fixed my leaking taps in my shower better than new. Great price and fixed in no time

 [Merridy Malin](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14085&catid=25)

Fawcett has done a number of jobs for us with both electrical, gas and plumbing work. We have been really pleased with the quality of their work, the expertise and professionalism of their staff. Say with electrical work, the same electrical worker comes each time so that he knows our property's wiring and history back-the-front which is a bonus.

 [Wade Beer Smith](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14084&catid=25)

Great prompt service and very cost effective. More than happy to recommend and use again

 [Dave Humphrey](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14083&catid=25)

You know you're old when you're excited by a toilet replacement, but I seriously couldn't be happier with the job Elliot from Fawcett did in replacing our toilet system. Good communication, on time, fast turn around and I'm very happy with the product. Would recommend

 [WYLD](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14082&catid=25)

Fantastic Work!! Jordy and Elliot came out to clear my blocked drains. It took some doing, they did an awesome job. I can not speak highly enough of these lads, on time, polite, professional, friendly, explained what they were doing and why. Elliot went through the house and checked everything all toilets, basins, baths etc were draining as should be. I will have them out again, for any other jobs, should the need arise. Thanks fellas, you are AWESOME!! Sally-Ann

 [Janet Bridgland](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14223&catid=25)

Prompt , careful, kind , relible and helpful

 [Karen](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14080&catid=25)

The professional behaviour and kindness as well as their knowledge from Reception to tradies Plumber Courtney and Tiler Mike was fantastic. My leaking shower was fixed after 2 previous plumbers told me there was no leak!! Except it leaked into the connecting bedroom destroying the carpet,skirting board and leaving unhealthy mould. I can’t thank them enough or recommend them highly. They are the best Karen Messenger

 [Leigh-Ann Sears](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14079&catid=25)

Give "The Fawcett Group" a call first. No job to big or small.

 [Charmaine Rainer](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14078&catid=25)

Great company, excellent prompt service. Sam was very knowledgeable, answered all of my questions and gave me great advice. Same day service to quote and replace Hot Water Service. Great job, would highly recommend The Fawcett Group

 [annj838](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14455&catid=25)

Very happy with the prompt service I received when my hot water service needed replacing..Thank you Luke hot water same day. Many thanks Ann

 [luken32](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14456&catid=25)

Stephen Dix was very helpful. Cheers

 [Luke the King](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14238&catid=25)

We phoned and spoke to Stephen who was jolly old fella, so helpful and professional! Got the guys out to fix our hot water with no fuss and very quick. Would definitely recommend Fawcett group to family and friends! Thanks again ??

 [Cassie Hughes](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14077&catid=25)

A truly fantastic service provided from start to finish. Lisa was amazing with her communication and negotiation skills to enable a fast and trouble free experience. All trades on site worked quickly, got the job done to a high standard and left the site sparkling - great job boys!! Thank you for making my job easier :-)

 [lisa-s306](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14459&catid=25)

Steve was very helpful over the phone will use them again

 [Cherie Ann Williams](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14073&catid=25)

Thankyou for such friendly efficient, fast service at an excellent price. So appreciated

 [angela carrig](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14072&catid=25)

Fawcett group have serviced our unit multiple times and every time have been the most informative, professional, reliable and best value plumbers. Five stars every time.

 [Dheo Jaymar Labadisos Zapanta](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14216&catid=25)

this company is fine and johnny is great especially their costumer service is very good you won't regret it

 [Jisbin Jose](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14218&catid=25)

Learned about the Fawcett Group from a close friend. I wanted to upgrade my home plumbing structure & I wanted to know whether Fawcett Group would be ideal for the job. Contacted their customer service & Mr. Johnny interacted with me. I presented my concept about my home plumbing system & Johnny shared many points with which Fawcett Group could materialize the concept. I was impressed with this conversion & gave the contract to them. They did a phenomenal job. I strongly recommend them.

 [Amit Kasana](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14219&catid=25)

Fawcett Group is providing awesome service with great customer service. You must give them a chance for plumbing service at your home or office.

 [Jake Williams](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14220&catid=25)

Extremely friendly service with same day call out with reasonable prices. All plumbing work done was to high standards and comes with warranty on all work completed. Would highly recommend The Fawcett Group to anyone looking for friendly and honest service.

 [Lauren Gallop](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14071&catid=25)

Our plumber was fantastic, responded to my requests and didn’t dismiss my concerns (which had happened). Willing to walk around and show me everything afterwards so I could check. Really appreciate that person-centred service and delivery.

 [Tina Lopez Clicker](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14209&catid=25)

Undoubtedly one of the best service I have been able to get, of excellent quality, I recommend it 100%, its prices are special and its customer service has nothing to envy. I am very satisfied and very pleased

 [Brishti Chowdhury](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14210&catid=25)

give this page 5star.Amazing work.so updated and fast work.charges also ver reasonable.customer service.very nice and polite.They listen our all enquaries.Thank you very much for this.Highly recomonded to others

 [Rheo Wasserman](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14211&catid=25)

Johnny was very prompt, friendly and efficient. He gave me a courtesy call beforehand which was great. Would recommend him to others needing a plumber. Thanks Johnny for a job well done.

 [পৌলিনা ধাইর](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14212&catid=25)

A very nice company and very nice people like Johnny. Their customer service is very good and they have a very good approach in their customers.

 [Susmita Das](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14213&catid=25)

A good company and nice people like Johnny.so nice taking their customer service.they explain everything is superb.I highly recommanded for frieds.

 [Rathis Sen](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14214&catid=25)

The company is really great.It's so nice their customer support well trained and professional .Their work really awesome.

 [Melina Sebastian](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14215&catid=25)

I had a man, named Johnny, come and fix my tap, he was very professional and efficient. Explained what he was doing and cleaned up after himself. I am very pleased with his professionalism and productivity.

 [Georgina Cole](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14070&catid=25)

Awesome company. Pleasure to deal with

 [Ed L.](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14240&catid=25)

Very happy with the prompt and thorough service we received from the Fawcett Plumbing Group. Mark H. and Dan D. were courteous, professional, and did a great job. Recommended.

 [Adam NuCum](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14200&catid=25)

Johnny in customer service at Fawcett Group was really amazing how he handle customer inquiry was fantastic.

 [David Brown](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14201&catid=25)

they provide very satisfactory service , i satisfied with their service ,i recommend this to my all friends ,thanks .

 [Carla Avendaño](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14203&catid=25)

I'm really happy how the renovation of our bathroom turned out. Our expectations when it comes to them exceeded. They truly are a reliable company! Also thanks to Johnny who handled our situation carefully. Great customer service!

 [Jorge Luis Work](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14204&catid=25)

This is an incredible company, the renovations they have done in my house have been really fabulous, I highly recommend them.

 [Vetri Maran](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14205&catid=25)

I recommend this company and they are the best in plumbing and electrical with and i really get satisfied with their service.Thanks to Johnny for providing good customer service.

 [Anbu Rajan](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14206&catid=25)

One of the best plumbing and building maintenance company i ever seen with professional staffs and also with Johnny's great customer service.

 [Andy Souwer](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14207&catid=25)

Customer support responded quickly to my complaint specially Jonny. I received the missing component and everything exceeds my expectations. High quality service and resonable price,I highly recommend to everyone!

 [Little Johnny Strikes Again](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14069&catid=25)

Friendly clean & did a great job

 [Colin Jacobson](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14068&catid=25)

Needed an urgent after hours repair. This company responded immediately to my request without any hesitation and Luke arrived within 30 minutes. Professional, polite, friendly service without any fuss. Highly recommend this company.

 [jacintah284](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14461&catid=25)

Very professional and great job done.

 [Brad Clennett](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14198&catid=25)

Very professional and efficient. Was very pleased with their services at such a short notice

 [Bonita Rust](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14067&catid=25)

Jordy did a great job and very friendly

 [suman ranabhat](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14066&catid=25)

Andrew comeover to help us with the brust pipe. Loves the service, very professional, will remember again and would like to recommend the services

 [louised659](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14462&catid=25)

Excellent service. Jody and Elliot were friendly and they left no mess at all. Very professional.

 [namita sharma](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14065&catid=25)

Very geniue person and very good service. Appreciate your help

 [Belinda Ridgway](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14064&catid=25)

Office Manager Lisa is always so friendly, helpful, knowledgeable and will go the extra mile to assist you. Very prompt & professional, will not use anyone else.

 [Harley Simcic](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14063&catid=25)

Lisa is the reason I love this company, she is helpful beyond belief, bends over backwards to get stuff done and generally a nice person. My experience is always pleasant and when I refer the company Lisa is always the name I use.

 [Saxon Learey](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14062&catid=25)

We have used Fawcett quite a few times now; every experience keeps getting better and better. I was extremely impressed with their administration team. We spoke and coordinate the job through both Lisa and Sue and they were able to squeeze us in on the same day. They found and repaired the leak within 2 hours. We were absolutely stoked; highly recommend this company.

 [kim Martin](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14060&catid=25)

We had contacted Luke from the Fawcett group a year prior to our actual job starting. We had asked for a quote for plumbing/gas/electrical a Granny flat. What we were impressed with, was when we received the quote everything was itemised and made it relatively easy for us to understand. Our quote changed along with our circumstances and Luke kept us informed, answered our concerns and queries and followed through when he said he would. The Fawcett team was friendly, approachable and helped relieved some of the anxiety and stress of 2 people with a young daughter both working full time while overseeing the build of a GF and at the same time renovating the main house. Along the way we added some extras which were fairly priced ,and when you're spending north of 23K on the GF we really were budget conscious. Like anything there were a few hiccups along the way again dealt with quickly without drama. Our suggestion to anyone dealing with any company ,especially if you're spending a not inconsiderable sum is to be clear in what you want, be open and flexible to expert advice and work with your builder/tradies etc and if things do a bit awry, then keep the communication going and flowing. I'm happy to recommend Luke and the Fawcett group. Kim and Feve

 [Rodney Learey](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14061&catid=25)

The whole team did a great job of my project but in particular Lisa organised the job and made it so easy and then sue followed up after the job in accounts. they made the whole thing a wonderful easy experience

 [Lilly Hatzimanolis](https://gepps-cross.fawcettplumbers.com.au/index.php?option=com_content&view=article&id=14197&catid=25)

Had a complicated plumbing problem with my cafe recently. Dan came out and sorted professionally and problem solved beyond expectation.Highly recommend

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